Delivering the healthcare of tomorrow: challenges and opportunities

As with many other industries, the past few years have been challenging for the healthcare sector. But a panel at the recent Australian Investment Conference found that while there’s been issues, such as supply chain disruptions, there’s also been great opportunities thanks in part to technology.

Current challenges

One of the main issues for the healthcare sector, is the big demand for GPs. Steven Rubic, CEO, Healthscope, says this shortfall is holding back the number of patients coming through hospitals. “As a country, this is a problem both on the public and private side,” he says. “We’re confident that next year we’ll have more work than ever – the challenge is how do we manage this. We’re a big employer of nurses but we have 800 nursing vacancies and as the theatres get busy, this will become more of an issue.”

Rubic adds that the industry needs to make places like hospitals a more desirable place to work. “We’re speaking to the government about bringing more overseas nurses into this country,” he says. “We used to employ 2000 a year and that has stopped. However, we’ve spoken to universities and know that there are enough being trained, so we need to encourage trained nurses to stay in the system.”

Costs are another challenge in an inflationary period such as the one we’re in now. Matt Muscio, CEO of EBOS Medical Technology (formerly LifeHealthcare), says as a medical devices provider, there is a supply chain issue affecting the business, which is definitely a challenge. “The cost of freight has more than doubled and being able to operate warehouses has been challenging as well,” he says. “The silver lining through the pandemic is that the industry came together to solve the shortages. It was phenomenal how organisations worked together to get what we needed.”

He adds that another recent positive is that despite revenue dropping off, his organisation focused more on scale. “Going forward there will be a slowdown in the number of start-ups, which may mean that some of the technology out there now doesn’t get consolidated,” he says. “This gives us opportunities that we’re looking to cement.”

How will technology help the sector evolve?

During the pandemic, the healthcare sector demonstrated its ability to innovate and use technology to improve patient care. Stephanie Newey, Partner, L.E.K Consulting says one thing she’s excited about, is the potential of AI. “Every decision will likely be informed by AI in the future,” she says. “Even now there’s a COVID AI app that predicts if you have COVID by coughing into it.”

Rubic agrees the pandemic led to new opportunities using technology, and the growing demand for services will continue to drive efficiencies. “We have 43 hospitals and 20,000 staff,” he says. “The use of technology is so important to our hospitals. For us and our funding partners, the big thing at the moment, is how to improve clinical models for our patients.”

He adds, like Newey, he’s excited about AI, especially for activities such as diagnosing X-rays. “Regulators haven’t caught up on this yet but it’s happening quickly so we expect they will before too long,” Rubic says. “What we’re also seeing in intensive care units, is using AI software that can identify vulnerable patients. Once we are able to do this on scale, it will deliver more time to nurses and save money for the patient.”

But there are many more technological developments emerging, according to the panel. “Technologies such as data analysis, AI, robotics, automation, 3D printing, have already created exciting changes,” Rubic says. “The future is coming faster than you think. We now have tiny devices that can retrieve clots, for example. And in some ambulances, we have CT scanners.”

Rubic says the sector is moving into spaces where what was funded previously is changing. “We need to ensure we’re doing adequate data capture so these technologies and their benefits can be made available to patients,” he says. “Personalised medicine and treating patients based around their needs will become more viable. Data sets can help predict outcomes for patients, and then work out the most appropriate forms of rehab.”

Role of private equity

The healthcare sector is one in which private equity is taking a bigger role. Rubic says it is the growth mindset that attracts him to the idea of PE. “At Healthscope, we use data to assist with all our decisions; it helps us deploy our capital,” he says. “And crunching numbers to efficiently deploy capital is a wonderful attribute of PE investment.”

Muscio agrees that if you’re privately backed, you’re able to move more quickly with decisions. “We’re a medical devices company and having PE brings greater discipline around decisions,” he says. “Our cost of capital was an issue and meant we had to work harder with what we had, but we couldn’t achieve what we have without private backing.”

He adds, with PE, his organisation has been able to achieve its aspirational goals, such as moving into Asia. “We can do things we couldn’t do in a public landscape,” he says. “Public markets can be scared off by the involvement of stakeholders. We’ve found it’s easier to get a private investor across what we want to do – so it’s a good fit for us.”